OTOTO products are designed by in house industrial designers as well as external designers from all over the world.
We would love to hear from you! Please send your product suggestions, descriptions, drawings, to our Product Development team, email@example.com. Thank you for your interest in working with us!
We’re very sorry. As an international company we aim to ship to all parts of the world, however restrictions by countries or shipping companies do not allow us to ship to certain locations, especially during these times, and we hope that that changes in the near future. If you are unsure of whether we ship to your country please contact us at firstname.lastname@example.org.
For any inquiries please contact us at email@example.com.
OTOTO does not offer gift wrapping services.
Yes, there is a place to write your personal notes in the checkout page.
We cannot include a gift receipt, however the invoice with price is not included inside the package
1. Standard shipping – Your order will be shipped and delivered within 10-20 business days depending on location.2. Plus shipping – Your order will be shipped and delivered within 10-20 business days depending on location.3. Express shipping - Your order will be shipped and delivered within 5-7 business days.
Any order surpassing 60 USD will automatically receive Free Standard Shipping.
We accept payment methods such as Paypal and all major credit cards.
Please be advised that the price listed for each product on the Website do not include taxes, and to the extent any taxes are required to be added pursuant to applicable laws, such taxes shall be added to the product price. Please also note that should specific taxes be required to be imposed in certain territories on the product price, such taxes shall also be added to the product price and shall be borne by you.
OTOTO coupon codes for promotions and holidays do expire and are not valid for use after the specified date on the promotion.If you have a discount code and you’re getting an error notification, please contact us at firstname.lastname@example.org and we’ll be happy to help.
You can return any item for any reason in its original condition within 30 days from receiving and we shall exchange it or refund you the purchase price. If we determine that the return is due to a defective product or due to an error on our part, we will also refund the delivery charge (standard register mail).In the unlikely event that your order arrives damaged, kindly email us at with a photo image of the damage, if possible to email@example.com.
Please be sure to send your return or exchange using a method that provides a tracking number so you can follow its journey.Make sure to package the return securely in the original box and include any paperwork. Packages must be returned prepaid. If you are asking for a refund of the delivery expense, please include a receipt for this cost.Send the package to:OTOTO DESIGN LTD .158 Herzl st. Tel Aviv 6810120, IsraelNeed an exchange? Please contact our customer support at:firstname.lastname@example.org
We wish to see every order succeed. But if for some reason, you decide to cancel your order please send us an e-mail and we will make a full refund and will cancel your order.If you decide to cancel your order after it has been shipped out, please let us know and follow the refund policy outlined (link to “how do i return or exchange my item?”.
We are proud to manufacture high quality products, and take full responsibility for our items. If you find any flaws in any of the items in your shipment, please let us know as soon as you receive your order or email us at email@example.com
Please contact us at studio@ototodesign as soon as possible if any changes to your order are required.
Occasionally we release new items available for pre order. Pre ordering an item means that you purchase the item to be sent to you at a later date once it is released. Please note, if you order other items along with the pre order item, they will be shipped to you along with the pre order item.
Yes, all OTOTO products are 100% BPA safe.
OTOTO registers their design patents.
All of our products are designed in Israel, and are manufactured in China.
Most of our products are dishwasher-safe. However, please check the packaging or the product page on our website for instructions before use.